Amex GBT Ovation

Answered the phone in a timely manner

None Below Average Average Standing Ovation

Responded to voicemail/email in a timely manner

None Below Average Average Standing Ovation

Secured special requests

None Below Average Average Standing Ovation

Offered lower fare option

None Below Average Average Standing Ovation

Was knowledgeable and professional

None Below Average Average Standing Ovation

Handled my requests efficiently

None Below Average Average Standing Ovation

Online booking solution

None Below Average Average Standing Ovation

Ovation Trip Alerts

None Below Average Average Standing Ovation

How was your overall Ovation Experience? (From 1 to 5, with 5 being excellent.)

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